Refund Policy
Since #HR - hashtaghr.com.au is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realise that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive the digital delivery from us. In this case we recommend contacting us for assistance at This email address is being protected from spambots. You need JavaScript enabled to view it.. Claims for non-delivery must be submitted to our Billing department in writing within 24 Hours from the order placing date. Otherwise the product will be considered received and downloaded;
- download issues: it may happen so that you are having problems while downloading the product. Claims regarding such issues must be submitted to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading within 3 days may result in a refund decline;
- product not-as-described: such issues should be reported to our Technical Support Department within 48 hours at This email address is being protected from spambots. You need JavaScript enabled to view it.. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Contact Us
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Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted to This email address is being protected from spambots. You need JavaScript enabled to view it. within the period of 2 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
A refund is issued to you upon receipt of a Waiver of Copyright signed by you.
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